Spotlumi — 30-Day Return & Refund Policy
At Spotlumi, we want you to love your stars! ⭐
If you’re not satisfied with your purchase, you may request a return within 30 days of delivery.
Returns
To qualify for a return, your product must be unused, unopened, and in its original packaging. For hygiene reasons, opened or used pimple patches cannot be returned unless they arrive damaged or defective.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at support@spotlumi.com. We’ll work with you to arrange a replacement or refund at no additional cost.
Return Shipping
For eligible returns due to a change of mind, customers are responsible for return shipping costs. Spotlumi covers the cost of resolving damaged, defective, or incorrect orders.
Refunds
Once an eligible return is received and approved, refunds will be issued to the original payment method. The time it takes for the refund to appear depends on your payment provider.
How to Request a Return
Email support@spotlumi.com within 30 days of delivery with your order number and the reason for your request. Our team will provide the next steps.
Please do not send products back without contacting us first.
This policy does not limit any rights you may have under applicable consumer protection laws.